Custom badges, challenge coins and event medals are personalized tailor-made products requiring exclusive mold opening. They are not standard off-the-shelf inventory goods. Once mold production and manufacturing commence, these items cannot be resold to third parties. Therefore, returns and exchanges without justified reasons are generally not supported. Full complimentary after-sales service shall only be available if defects stem from original factory manufacturing faults or logistics damage attributable to our side upon goods receipt. Please thoroughly read the complete after-sales regulations before placing orders.

• Topology Craft Art provides comprehensive services beyond product delivery. We maintain a dedicated foreign trade after-sales team. A complete and actionable solution will be released within 8 hours after customers submit after-sales inquiries. Verified factory quality defects qualify for free remanufacturing or replacement with no complicated evidence submission required from buyers.

• After goods arrive at your warehouse or office premises, full on-site quality inspection must be completed before forwarding the products to downstream end clients.

• Once products are put into service or delivered to end buyers, we shall not be liable for compensation for damage caused by artificial scratches and abrasion, natural oxidation and collision of electroplated coatings, or improper use with external force.

• If goods remain sealed in intact original factory packaging, valid claims for inherent manufacturing defects will be accepted within 6 months from the invoice date. After joint verification by both parties, multiple resolutions are available, including discounted compensation, maintenance & rework, or full order remanufacturing.

• Customers shall submit clear multi-angle photos and videos as proof of defects. Supplementary multi-angle materials are required if a single photo fails to confirm the issue.
• We will retrieve sealed factory reference samples kept on file for cross-comparison and verification.
• Please tally the exact quantity of defective goods and the overall reject rate to accelerate final solution confirmation.

• All returned goods require advance application for official exclusive Return Merchandise Authorization (RMA number) from Topology Craft Art. Parcels sent back without valid RMA approval will be rejected outright with no refunds processed.

• For most custom goods, brand-new reproduction is more cost-effective and time-efficient than cross-border round-trip shipping for repair. We prioritize remanufacturing proposals to drastically cut clients’ shipping costs and lead time.

• For approved returns and repairs: International round-trip freight incurred by verified factory quality defects shall be split through friendly negotiation between both parties. All internal transit fees resulting from the buyer’s oversight during pre-shipment inspection or damage after product usage shall be fully borne by the purchaser.

• Once a resolution is finalized, we will furnish full details including the return receiving address, eligible shipping options (sea freight / air freight / international courier), and complete forwarder contact information. Logistics tracking updates will be shared throughout transit.

• Free after-sales coverage does not cover rework caused by client-side spelling errors or design mistakes after final confirmation of renderings, logos, engraved text and all design details.

• Minor scratches generated during regular daily use, natural aging and oxidation of plating layers, and breakage from heavy external impact are excluded from factory quality warranty coverage.

• Custom product after-sales scenarios are complex and cannot be exhaustively listed item by item. We adhere to efficient collaborative resolution principles. All after-sales troubles can be resolved quickly and properly with active coordination and evidence verification from both sides.